Holiday Stress
The holidays are supposed to be a time of joy, but many people experience a significant amount of stress related to family gatherings, holiday preparations and seasonal activities. Too often, holidays are accompanied by the emotional whiplash of anticipatory stress followed by post-holiday letdown. Holiday stress often begins in the fall and its effects can be felt through January. Learn how to manage holiday stress and enjoy the end of the year.
Contact Person: Stephanie Zamarripa
Contact Email: Stephanie Zamarripa
Nurturing Relationships: Effective Communication
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
Foundations of Emotional Intelligence
Emotional Intelligence (El) refers to skills that define how effectively we perceive, understand, reason with, and manage our effective leadership, enhanced communication, and greater collaboration in the workplace. This topic explores the foundations of emotional intelligence to improve workplace relationships, job satisfaction, and job performance.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
LDR628 Leadership Huddle (July 2025): Wellbeing at Work: UTSA Resources and Events to Support Thriving Teams
Participants will gain an overview of the UTSA Wellness program and learn about resources to support overall wellbeing at work. The session will highlight current UTSA Wellness initiatives along with future events.
Preventing Ergonomic Strain
Strain from repetitive activities at home, on the computer and at work can cause physical pain, including headaches, back aches, hip pain and sore wrists. Learn how to identify early signs of strain, discomfort or pain and how to take immediate action.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
How to Give Difficult Feedback to Your Employees
Successful leaders have the ability to skillfully discuss difficult or stressful topics with their employees. This important presentation provides several practical strategies for having these challenging conversations more effectively including building connections with employees, being more collaborative in our approach, and handling disagreement respectfully.
Contact Person: Stephanie Zamarripa
Contact Email: Stephanie Zamarripa
Customer Service Excellence
This important session reviews core customer service values, barriers to providing great service, and the attitude necessary to successfully meet the needs of customers. The presentation also discusses customer service excellence skills including active listening, calmly responding instead of emotionally reacting, and how to de-escalate angry customers.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
Helping Your Employees Adjust to Change
In today’s constantly evolving world, change management is a crucial skill for supervisors. Employees going through difficult changes can experience frustration and a loss of productivity. This session discusses the stages of change and provides strategies that managers can utilize to help their employees effectively cope with and adjust to change.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
Strengthening the Team
This important presentation is designed to provide managers and supervisors with practical strategies for building a strong team environment for their staff. The session discusses the barriers to creating a positive team environment, the basics of working effectively with different personalities, generations, etc., and several communication approaches that are important for strengthening relationships among team members.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
How to Effectively Coach Employee Performance
Employees respond better to managers that coach and encourage, rather than dictate and micro-manage. This important session provides managers with insights into what motivates their employees, shares strategies for becoming more of a “coach” than a “boss” and provides techniques for utilizing a coaching approach to improve employee engagement and performance.
Contact person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
The Keys to Great Employee-Supervisor Communication
Great employee-supervisor relationships are built through great communication, including the ability to skillfully discuss difficult or stressful topics together. This important presentation provides several practical strategies for maintaining effective communication including building strong connections with our colleagues and superiors, being more collaborative in our approach, and handling disagreement respectfully.
Contact Person: Stephanie Zamarripa
Contact email: stephanie.zamarripa2@utsa.edu
Maintaining Effective Communication Channels
This important session discusses several practical approaches to maintaining consistent two- way communication with your team – as a group and with each individual employee. The session includes a process for including employees in team plans and goals to gain buy-in, the importance of team brainstorming meetings, and several strategies for facilitating effective one-on-one meetings.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
How to Provide Great Customer Service During Stressful Times
When employees are feeling stressed, it can be more difficult to utilize their best interpersonal skills when interacting with customers and colleagues. This timely class discusses several practical self-management strategies and advanced communication skills necessary to interact effectively with customers during stressful times.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu
Getting Started with Gradescope Bubble Sheets
This training provides a step-by-step walkthrough of the Gradescope Bubble Sheets workflow, from creating answer keys to uploading and grading completed exams. Participants will learn how to scan and submit bubble sheets for automated grading, evaluate results, and resolve grading exceptions. This training supports UTSA’s transition from ParScore/Scantron to Gradescope Bubble Sheets, beginning Summer 2025.
Performance Management 2025: Manager Evaluation Training - Process Overview
Performance Management 2025 – System Overview for People Leaders
This course is designed for all UTSA managers and supervisors responsible for evaluating employee performance. The training includes a review of rating descriptors, guidance on aligning performance with UTSA’s core competencies, and instruction on providing meaningful comments and documentation. It equips UTSA People Leaders with essential skills to rate employee performance and support effective performance conversations across their teams.
Performance Management 2025: Self-Evaluation Process Overview Training
Performance Management 2025 – System Overview for Individual Contributors
This course is designed for all staff members who have been assigned a Performance Evaluation and will focus on completing the Self-Evaluation portion. Participants will review rating descriptors, learn how to align their performance with those descriptors, and explore best practices for adding comments and attachments. The session also equips employees to effectively evaluate their performance by aligning their goals with UTSA’s core competencies.
Mental Health Awareness: Shedding the Stigma
Mental health issues can affect anyone regardless of age, gender, geography, income, social status, race/ethnicity, religion/spirituality, sexual orientation, background or other aspect of cultural identity. This session will outline the differences between mental health well-being and mental health issues. It explains on how to nurture mental health wellness and indicators when support may be needed.
Contact Person: Stephanie Zamarripa
Contact Email: Stephanie.Zamarripa2@utsa.edu
Creating Alt Text for Complex Images
Take your alternative text skills to the next level! In this exciting session, you’ll learn how to craft detailed, accurate alt text for complex images and explore how AI tools can streamline the process. By the end, you’ll be ready to evaluate and refine AI-generated alt text, ensuring your visual content is accessible and impactful. Note: This is a hands-on training, so bring your complex image files to apply the skills you’ll learn!
Creating an effective learning environment for all is important to us. To request an accommodation, please email DigitalAccessibility@utsa.edu one week prior to your scheduled training.
Course Objectives: Learners will be able to identify and incorporate a workflow for common complex images.
Learners will be able to write detailed and accurate alt text for complex images. Learners will be able to leverage and evaluate AI tools to aid in the creation of alt text for complex images.
Target Audience: Faculty; TAs
Enrollment Type: Open (Anyone can enroll)
Contact Person: Mychelle Hadley
Contact Person Email: mychelle.hadley@utsa.edu
Fostering Resilience: Making It Your Own
Resiliency is the ability to bounce back from life's difficult situations. Resiliency can be learned and practiced by individuals. This training will discuss the importance of personal resilience and provide methods for developing resilience.
Contact Person: Stephanie Zamarripa
Contact Email: stephanie.zamarripa2@utsa.edu